All these threads I'm reading are from 2007. Unfortunetly, there customer service is far from what I've read. I sent my windlass to IDEAL after speaking with them on the phone and never recieved a call back after leaving many messages. It'd take 2-3 calls to get someone on the phone who new anything about my windlass, unfortunetly every time I'd talk to Cliff he'd tell me a different story. Yes it's rebuildable, waiting for parts, then it's completely trash, can't do anything??? Can't get parts, but can get a new one??? Now after a very frustrating 6 weeks they want 3 hours labor at $60 per hour plus shipping, for fixing nothing. All 3 shops that looked at it locally- which were the ones to open up the motor, free of charge. When I asked Cliff if it concerned him that I never recieved a call back after numerous attempts and being told by him that he'd call me back in 2 days??? He replied, "did it ever occur to you I'm trying to run a business???"