Fried my KVH :-(

[OBXTucker]

Lightening storm killed my KVH HP4 system last weekend in Manteo.
I had the tech out today (yes, Sunday!) and he confirmed my fears.

Haven't had a chance to review my insurance policy yet, but any thoughts on if this is covered (Markel Marine).

Either way, I need a new unit.

Does anyone have any experience with the new HD7 Hi-Def units? If so, would you recommend them? We need tracking capabilities while moving, so I'm probably looking at the M7 or HD7.

Any other models I'm missing?

Thanks.

 

[rsmith]

"act of god" is what I was told when my boat was hit.

 

[MarioG]

I feel your pain. The new equivelent KVH replacement for your hp4 is the m5. this is what I am installing now. the HD7 is nice but BIG bucks. I have heard no problems with the HD7. If you are interested in replacing your dead antenna with a pre owned G4 (same thing) PM vincentc. He has one for sale at a good price. hurry.

 

[OBXTucker]

Thanks.
Interesting sequence of events has occurred over the last 48 hours. I spent a lot time of yesterday researching replacements, filing the claim, etc. Talked with the tech and also with KVH. I also spent some time on-line looking at models/manuals, etc.

While on-line, I stumbled upon my TracVision 4 Technical Bulletin/Service/Trouble Shooting manual. After spending some time reading, I realized that the main unit has 2 fuses on the circuit board. I also know that the technician didn't open the unit up to check these fuses! When I called him, he said, "yeah, I think that unit has them, but it shouldn't be the fuses based on what the service port data is showing."

Needless to say, I was a little pissed. I'd already filed a claim and was about to submit his report, when I discovered this information. Of course, it may NOT be the fuses and the unit still MAY be fried. BUT, I'd rather replace $2.00 worth of fuses than $6,000 worth of a unit (I don't care if it's coming out of my pocket or my insurance companies, it's a waste!).

So, I'm having my yard electronics guy jump up there tomorrow, take the cover off and check the fuses. <fingers crossed>

As a side note, I spoke with my insurance company and I *am* covered for repair or replacement, based upon the damage. Yes, it would be depreciated value, but I was still happy with the conversation. I also let them know to hold tight on the claim - as I'd rather spend $300 on a service call (out of my pocket) on a service call/fuses - instead of a potential thousands out of their pocket (and mine collectively). They were obviously very appreciative. Seems they would have paid - but I'll save the claims calls for bigger problems.

Once again, a learning curve. Whether the tech made a mistake or was trying to sell me a $6000 unit I didn't need remains to be seen. Either way, I learn something new every day!

 

[JLR]

Jeff - a little (or a lot) off point but funny nonetheless. For years, when having my pool opened, my pool heater would require a repair each year to get it lighted. Finally, this last year, the fellow who examined the unit said that it would cost $350 to get it lighted. I said go ahead and fix it. He then tells me that he is not interested in doing the work and hits me with a $200 service bill to tell me that he will not repair it. I got so annoyed that the next day, I spent about $6,500 having a solar heater installed just so I would not have to deal with the annoyance each year of service people for my heater. Sure enough, the kids have not been in the pool since but at least I do not have to deal with service people each year. Sort of the flip side of your situation--paid a lot just to avoid the headaches of service. Before I get toasted here--there are many fine and reputable service people in the marine industry. Not so sure about the pool industry up north.

 

[OBXTucker]

2 fuses blown (one fried the solder around the fuse holder a little bit). Replaced the fuses. Back in business!

I feel like I got sucker punched, but it'll only happen once!

 

[JLR]

Jeff - now you should take the money you had set aside for a new KVH system and buy the Admiral a mink coat or Rolex. Heck--the money was spent already (at least it would have been in my mind) and the dividends will last forever.