Boatsb
Senior User
- Joined
- May 4, 2006
- Messages
- 15,229
- Status
- OWNER - I own a Hatteras Yacht
- Hatteras Model
- 41' CONVERTBLE-Series I (1964 - 1971)
I just got a warranty call on a 1 year old mastervolt 12 volt charger . It's dead. I check supply voltage. No problem. I bring it to the shop and set it up on the bench. Nothing. So I speak with mastervolt tech support. He said if it has an H in the serial number hell just send a replacement.
I will say that's good to know that their customer service will quickly replace a charger from a series that had known problems. Sadly I think they should have done a repair or recall. Now 8 have some bluish greenish color to mix in with the xantrex yellow pile for the recycler.
I've found the mastervolt buttons and lights to be a bit less than easy to use too. Maybe I'm just too used to the victron interfaces.
I will say that's good to know that their customer service will quickly replace a charger from a series that had known problems. Sadly I think they should have done a repair or recall. Now 8 have some bluish greenish color to mix in with the xantrex yellow pile for the recycler.
I've found the mastervolt buttons and lights to be a bit less than easy to use too. Maybe I'm just too used to the victron interfaces.