Thanks guys - At this point, I'm not certain if we were ever brought into the loop or whether we were aware of this particular request. I read the threads and while I do understand some of the owner's frustration and I know there were issues for several weeks during the transition - just before we became heavily involved - I can say that Cabo's decision to partner with Sam's Marine was an earnest attempt to provide an additional level of service and parts availability to the brand. I can also say that Sam's Marine would not have accepted the opportunity had we not felt we were up to the task.
I also know that Cabo recently added additional personnel at the factory dedicated to customer care and service with whom we are working closely. The people at Hatteras have cared about parts and service of both older and current product for over fifty years now - and we are fortunate enough to be a part of that. A good number of those same people will now be involved in the manufacture and support of the Cabo products as well.
We've created a Cabo database with every piece of information that we could get our hands on and we will continue to build on that as time goes on. We've invested heavily to stock Cabo inventory in our South Florida location.
The feedback we have received thus far from Cabo owners and dealers has been extremely positive. While I can't promise we will be knowledgeable of every part on the older Cabo hulls the first time out without asking for photos or other information, I can promise that we'll return every call and email in short order and do our very best to provide both parts and service in a cost effective manner when given the chance.
