How do you get Raymarine support?

[adt2]

After our recent steering system troubleshooting, our Raymarine autopilot now thinks "go straight" means "turn hard left". I suspect it just needs to be recalibrated, but the dockside commissioning procedure asks a few questions I don't know the answers to. I tried the Raymarine forum, but when I tried to sign up for an account I was presented with a dialog that said they're no longer accepting new accounts as they're moving to a new system. I followed the link to the new system and filed a ticket, and shortly thereafter received a confusing email saying they'd closed my ticket because they're moving to a new system, and that if I still needed help to reach out. Weird, because they didn't actually provide any help. It's like they skipped that step.

Just wondering what's the actual correct way to get Raymarine support online?

 

[bostonhatteras]

for what its worth, our old simrad ap 22 would do the same thing. Turned out the rate compass had gone bad.

 

[Captain Ralph]

Have you tapped on your local dealer?

 

[Sandiego]

I have used their web site twice in 2 weeks to create 2 tickets and response was quick. 24-48 hours. They also have an 800 number you can call. Wonder if you have some old link?

 

[Paul Schlechter]

While at the NY boat show a couple of weeks ago, had the opportunity to speak with a gentleman at the Raymarine booth regarding my Axiom charplotter set up. Turns out he's the senior tech support manager for Teledyn Flir and Raymarine.
He told me to contact him with any future questions. Joel Doersam, 603-324-7947.