Beware boatersland.com

[racclarkson@gmail.com]

Boatersland.com will accept your order and obtain credit card approval on inventory they know is not in stock. If you place an order on Sunday and try to cancel it twice within an hour and again the next morning, they will claim the in-stock items have already shipped. However, they are not open on Sunday. They may call you and say the order isn’t cancelable because it’s already been assigned a tracking number. Boatersland.com agrees they aren’t open Sundays and that a tracking number doesn’t indicate an order has left their facility. It seems doubtful a tracking number has been assigned as this should trigger an automated notification. Boaterland.com is a company to avoid because of their deceptive business practices.

 

[carolinacoast]

try canceling by chat. I have had luck when mentioning 'opening a CC dispute', and 'FTC complaint'. A chat is usually a 3rd party call center, and the complaint is now of record. Thanks for the heads up on this site.

 

[racclarkson@gmail.com]

I’ll remember chat next time. I did allow I’d refuse shipment and start a card dispute.

 

[Boatsb]

Buy from someone you know or buy local and you can walk up and strangle them.

These internet companies make everyone of us in the industry look bad.

 

[dottieshusband]

I have to agree with you. Ordered the Awlwood primer, clear gloss, thinner and brush cleaner from them, they charged my CC and I later got an email saying the primer was backordered, but the other products had shipped... all new shippinng systems automatically generate a tracking number when an order is processed, and I never got a tracking number or shipment confirmation .. and more importantly NO STUFF, even though the email said it went out. I emailed them to cancel the order, no response or CC reversal... no way to do business. I ended up ordering from Hamilton Marine, a few bucks more, and further away.. but I have a warm spot in my heart for them. I was marooned in Jonesport Maine a few years ago and their retail store was one of the only places in town to hang out!

 

[Cricket]

That's why I use Defender most of the time because they're legit on what they have in inventory themselves and also which products are being shipped from a 3rd party.
Not many outfits that actually inventory products anymore, we try to support the ones that do.
For Awlgrip stuff Merritt Marine Supply in Pompano can't be beat on inventory and service, they're one of a very few places that can mix Awlgrip colors if they don't have a particular color already in stock.
Last summer a friend needed some sort of mint green Awlgrip, nobody had it in stock, estimate was 6 months, he called Merritts on a Monday morning and had it Thursday in Rhode Island. and it was a perfect match to the paint he had already used.

 

[carolinacoast]

I use jamestown distributors for coatings products and mcmaster carr for stainless stuff. reputable with fast ship dates. One of my vendors even switched after seeing the service levels.

 

[racclarkson@gmail.com]

I’ve used Wholesale Marine because they usually have the paint I use. There service has always been top notch.

 

[Pascal]

Defender and Fisheries Supply have great prices and top notch service.

 

[Boatsb]

Defender has been the worst offender of price and service policies by manufacturers. They've been cut off from more than one major manufacturer for violations of sales and price policies.

Don't reward bad behavior.

 

[johnjen50]

X 2 on Jamestown Distributors. Very nice people and excellent service. Also they actually know about the products they are selling.

 

[Bob Bradley]

Yup. Defenders, Jamestown, and Fisheries are all great.

 

[dottieshusband]

I've always had good service from Jamestown as well, and they were my first choice, unfortunately, as their website indicated, they were out of stock on both the primer and gloss clear. Wish everybody did business like Jamestown.

 

[racclarkson@gmail.com]

These folks amaze me with their unfair and deceptive trade practices. I just don't know whether to feel sorry for the folks at Boatersland.com or how I should feel. Frankly, no one'll accuse them of being overly intelligent. And I understand in this world that sometimes you'll be lied to. But, it's right insulting when someone doesn't expend the effort to concoct a vaguely plausible lie. That's plain disrespectful!

Like dottieshusband, I never received a tracking number. So, today I requested it. Kim at Boatersland.com sent the number and wrote:

Your email with tracking was sent to you, does show:... Your order was already processed and shipped before your email came through. There was no fault of ours. The back order item was canceled as requested. I was also informed you were going to write reviews about this. I take my time to help our customers and don't get tide up in reviews. Sorry

Within an hour of placing my order on Sunday (4/11) and by 11:20AM on Monday morning (4/12), I sent three email cancellations and received a call in response to those emails informing me it was just too late to cancel my order. I was also informed a tracking number had already issued.

Let us all hope and pray Kim's not at the head of the class at Boatersland.com.

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Eighteen hours was just not enough time for the good people at boatersland.com to cancel an order. But that should have been more than enough time to at least be creative and come up with a convincing story. Hell, they didn't even enter the shipping docs until 7 PM! Fortunately (for them) Kim's a bit more on the ball with CC authorizations.

So, I asked Kim to issue an intercept with UPS and recall the package--UPS's suggestion. But, since I wrote a review...

Beware of Boatersland.com. Pass it on

 

[Cricket]

Not sure how Boatersland process their items.
Most of these internet retailers, especially without brick and mortar are just programmatically passing on the order for fulfillment to a distributor or similar.
Have a friend that has maybe 25 different retail websites with no employees except for himself. Totally automated, the look of the websites makes buyers think it's a huge operation.
Pretty much goes fishing everyday and then handles any business items, emails and calls, late in the afternoon for an hour or so.
No inventory, no shipping, just a print out of the days orders every evening so he knows how much the credit card companies owe him.
He's been doing it for at least 15 years and does really well with it.

Also, the UPS/Fedex time stamp is most likely the end of day time when they upload their file, not when the items were actually processed. At least that's how it works at our place.

 

[oscarvan]

I take my time to help our customers and don't get tide up in reviews. Sorry

Sounds like they are on the outgoing tide......

 

[jim rosenthal]

I have had good service from Defender, Jamestown, iMarine. I do tend to prefer local companies I can see face to face, but especially for electronics, which have to be shipped in, I'll shop on line. Also good service from The GPS Store.

I don't know Boatersland.com but they sound like people to avoid. Stupid or crooked, doesn't matter- crappy service is crappy service regardless of the cause.