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  1. #31

    Re: Beware of Discount Marine

    Quote Originally Posted by SKYCHENEY View Post
    I have not commented on this. All I will say is that I would never tell someone to take their business elsewhere. I would tell them what I can and cannot do and they may indeed decide to take their business elsewhere, but I would never tell them that. Obviously, this guy lacks what they call the social skills.
    Well, my "good grief" comment was directed toward Rob. May I ask what you ordered and if this is the first time you have done business with this company?

    Seems like an awful lot of time an effort to be a PITA over a difference of one day. As for never telling someone to take their business elsewhere, in my 37 years of business (in a highly competitive industry), I have done that once. This in a similar case where a customer wanted to rant and rave incessantly over something they too had options where expedited shipment is concerned.

    To wit, I had a customer place an order for a safe that I did in fact have in stock, but he was closer to the manufacturer than he was me. That would result in lower shipping charges, and despite my telling him that shipping times would vary, he called multiple times to complain he hadn't heard anything from anyone. I told him he wouldn't hear anything until the item had been shipped. He wanted to speak with someone at the factory, so I gave him their number and told him he was more than welcomed to talk to my sales rep there.

    He proceeded to give this woman hell about how inept they were, and that all it would take is for them to simply slap a label on a his safe and load it onto a truck. This after I explained to him they don't have inventory just sitting around, and that his order would be shipped in the order it was received. My sales rep called me a few days later and said this guy was calling her daily with his continued complaints, even though she had given him an estimated shipping date.

    With that, I called this gentleman and suggested he cancel his order as we obviously weren't capable of making him happy. He once again wanted to place blame on my sales rep (with some very choice words) and the manufacturer, so I told him I was canceling the order and refunding his money. He bitched and moaned when I defended my sales rep, but that came back to me in spades a few years later when that sales rep gave me a heads up that I was "being screwed" by her employer. She appreciated the fact that I stood up for her, and she returned the favor.

    Bottom line is, the customer isn't always right, and life is too short to get so torn up over something so trivial. My guess is the seller had simply had enough and wasn't interested in a repeat performance down the road. No offense, Rob, but dayum!
    Last edited by Freeebird; 05-18-2018 at 08:19 AM.
    Randy Register - Kingston, TN
    www.yachtrelocation.com
    www.Safes4Guns.com
    aka Freebird aka Sparky1
    1965 41DC #93

  2. #32

    Re: Beware of Discount Marine

    I see a difference between offering one's expertise or products in response to members' inquiries and self-promotion. I can envision this sight if retailers freely posted here alongside boat owners. I don't think the result would serve the best interests of Hatteras owners. Best case, owners get reasonably unbiased information. Worst case, information could be given for commercial purposes under the guise of friendly advice. And while I'm at the head of the class when it comes to bashing the inequities of a WM or DMS, there are no business interests served by my expression.

    I am not making an allegation. In fact, I appreciate the full disclosure of members giving advice here. I think our posters are honorable gentlemen. I wouldn't mind links to websites or just contact info directing us to reputable member owned businesses.
    Semper Siesta
    Robert Clarkson
    ASLAN, 1983 55C #343
    Charleston, SC

  3. #33

    Re: Beware of Discount Marine

    Good grief... again.
    Randy Register - Kingston, TN
    www.yachtrelocation.com
    www.Safes4Guns.com
    aka Freebird aka Sparky1
    1965 41DC #93

  4. #34

    Re: Beware of Discount Marine

    Quote Originally Posted by Freeebird View Post
    Well, my "good grief" comment was directed toward Rob. May I ask what you ordered and if this is the first time you have done business with this company?

    Seems like an awful lot of time an effort to be a PITA over a difference of one day. As for never telling someone to take their business elsewhere, in my 37 years of business (in a highly competitive industry), I have done that once. This in a similar case where a customer wanted to rant and rave incessantly over something they too had options where expedited shipment is concerned.

    To wit, I had a customer place an order for a safe that I did in fact have in stock, but he was closer to the manufacturer than he was me. That would result in lower shipping charges, and despite my telling him that shipping times would vary, he called multiple times to complain he hadn't heard anything from anyone. I told him he wouldn't hear anything until the item had been shipped. He wanted to speak with someone at the factory, so I gave him their number and told him he was more than welcomed to talk to my sales rep there.

    He proceeded to give this woman hell about how inept they were, and that all it would take is for them to simply slap a label on a his safe and load it onto a truck. This after I explained to him they don't have inventory just sitting around, and that his order would be shipped in the order it was received. My sales rep called me a few days later and said this guy was calling her daily with his continued complaints, even though she had given him an estimated shipping date.

    With that, I called this gentleman and suggested he cancel his order as we obviously weren't capable of making him happy. He once again wanted to place blame on my sales rep (with some very choice words) and the manufacturer, so I told him I was canceling the order and refunding his money. He bitched and moaned when I defended my sales rep, but that came back to me in spades a few years later when that sales rep gave me a heads up that I was "being screwed" by her employer. She appreciated the fact that I stood up for her, and she returned the favor.

    Bottom line is, the customer isn't always right, and life is too short to get so torn up over something so trivial. My guess is the seller had simply had enough and wasn't interested in a repeat performance down the road. No offense, Rob, but dayum!
    Interlux non-skid stuff you add to paint, and first time buyer.

    Well as I mentioned, Randy, I just made them aware and it was off to the races. I was looking at it as sort of sport. I can see where some others fail to see the levity, others do.

    I've also declined business from a few in the past and left it at that. This guy, however, is just plain nuts. Since yesterday, he's used my credit card info to identify a business located at my address. He's researched the property and sent me a copy of a customer complaint for a business that I'm not involved with other than a landlord/tenant relationship claiming I am crooked. What am I doing about it? Not a damn thing. He's hanging himself. But in the meantime, Sky was half right about his lacking social skills. He's shaping up to be a sociopath.
    Last edited by racclarkson@gmail.com; 05-18-2018 at 08:47 AM.
    Semper Siesta
    Robert Clarkson
    ASLAN, 1983 55C #343
    Charleston, SC

  5. #35

    Re: Beware of Discount Marine

    Quote Originally Posted by racclarkson@gmail.com View Post
    Interlux non-skid stuff you add to paint, and first time buyer.

    Well as I mentioned, Randy, I just made them aware and it was off to the races. I was looking at it as sort of sport. I can see where some others fail to see the levity, others do.

    I've also declined business from a few in the past and left it at that. This guy, however, is just plain nuts. Since yesterday, he's used my credit card info to identify a business located at my address. He's researched the property and sent me a copy of a customer complaint for a business that I'm not involved with other than a landlord/tenant relationship claiming I am crooked. What am I doing about it? Not a damn thing. He's hanging himself. But in the meantime, Sky was half right about his lacking social skills. He's shaping up to be a sociopath.
    Well, that certainly puts this guy in a whole different light. He is actually breaking the law if he retained your credit card number, but my guess is your name and shipping information was more than sufficient for him to learn quite a bit of information on you.

    Perhaps this is sport to him also, and it's game on! You may have just met your match with this guy, but I applaud you for letting it go. Nothing good can come of it.
    Randy Register - Kingston, TN
    www.yachtrelocation.com
    www.Safes4Guns.com
    aka Freebird aka Sparky1
    1965 41DC #93

  6. #36

    Re: Beware of Discount Marine

    Hey Robert all that ranting and raving and this guy ups you one and your letting it go.(YOU HAVE GOT TO BE KIDDING ME)I say to you GROW a PAIR don't wimp out on us!After reading all your grumblings for years and that's it? YOU GOT TO BE KIDDING ME! Don't let us down keep up the fight GAME ON!

  7. #37

    Re: Beware of Discount Marine

    Quote Originally Posted by BOATER BOB View Post
    Hey Robert all that ranting and raving and this guy ups you one and your letting it go.(YOU HAVE GOT TO BE KIDDING ME)I say to you GROW a PAIR don't wimp out on us!After reading all your grumblings for years and that's it? YOU GOT TO BE KIDDING ME! Don't let us down keep up the fight GAME ON!
    Doesn't seem fair really. Find me a worthy opponent for your entertainment.
    Semper Siesta
    Robert Clarkson
    ASLAN, 1983 55C #343
    Charleston, SC

  8. #38

    Re: Beware of Discount Marine

    Quote Originally Posted by BOATER BOB View Post
    Hey Robert all that ranting and raving and this guy ups you one and your letting it go.(YOU HAVE GOT TO BE KIDDING ME)I say to you GROW a PAIR don't wimp out on us!After reading all your grumblings for years and that's it? YOU GOT TO BE KIDDING ME! Don't let us down keep up the fight GAME ON!
    This place REALLY needs a like button! LOL
    Randy Register - Kingston, TN
    www.yachtrelocation.com
    www.Safes4Guns.com
    aka Freebird aka Sparky1
    1965 41DC #93

  9. #39

    Re: Beware of Discount Marine

    Keep it interesting here and the porn industry will collapse.


    Scott
    41C117 "Hattatude"
    Port Canaveral Florida.


    Marine Electronics and Electrical Products Distributor.

  10. #40

    Re: Beware of Discount Marine

    I was going to make a DIY crack but decided against it.
    Randy Register - Kingston, TN
    www.yachtrelocation.com
    www.Safes4Guns.com
    aka Freebird aka Sparky1
    1965 41DC #93

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