Yesterday, we were out on the hook for the 1st time in a few months (a number of repairs and upgrades being done) and had an issue with my Victron Multiplus not charging properly.

About 3 weeks ago, I had updated the Firmware on the Cerbo, Multiplus and BVM. Didn't notice any problems as the batteries were already charged from shore power.

Well, after a nice day here in the harbor - I cranked up the Generator and checked the GX Display to confirm the batteries were charging. They were charging, but at a VERY low rate, which would not even keep up with the power I was using onboard.

I sent a text to Scott B to ask for his advice on this and he called me back (Friday evening, no less). In about an hour, he had networked into my system (remotely) and changed a few charging parameters that somehow got F'd. Not sure if this was due to the FW update, but I didn't go fiddling around or change anything, so not sure what else it could have been.

Anyway, a great big thanks to Scott for the assistance.

This is the perfect example of why I like to purchase systems from people that know exactly what they are doing and will support you when there is a problem. I never been able to reach Jeff Bezos at Amazon for support..... so I think I'll stick with a guy I can trust.