Upon having our FW pump fail we next day shipped it to GM as they now only re-build given they do not stock the older pumps. After paying the $500 for shipping round trip the "re-built" pump worked for 3 weeks.
While at a marina in Ky the service manager told us of the last GM pump they sent in had to be sent back 4 times in 4 weeks so I decided to change to a different manufacturer. Tried to get GM to refund the rebuild cost (I was not asking for any mailing costs) but we have been snubbed and subject to their extreme indifference. Bottom line AVOID them
John
Hat53MY
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03-25-2016 09:46 AM #1Registered Member
- Join Date
- Jan 2015
- Posts
- 16
GalleyMaid horrible customer service
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03-25-2016 01:08 PM #2Senior Member
- Join Date
- Oct 2011
- Posts
- 194
Re: GalleyMaid horrible customer service
If you used charge card, dispute the charge with the card company. Amazing how well that works for getting attention.
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Re: GalleyMaid horrible customer service
used to be great but then the second generation takes over......
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Re: GalleyMaid horrible customer service
It really is a shame. In my opinion, the son or grandson always acts like he has a chip on his shoulder. Would be nice if someone bought him out.
Tomrealest@aol.com
Needs, Wants & Desires
1978 58 Hatteras Yachtfish
SEA 21
1974 46C #313 Hatteras Convertible
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Re: GalleyMaid horrible customer service
Try RAZ marine they rebuild GM pumps. Great service.
SEVEN
1979 53' MY Hull #563
Antioch, California
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03-26-2016 09:42 AM #6Senior Member
- Join Date
- Jun 2007
- Posts
- 4,974
Re: GalleyMaid horrible customer service
Did they offer to repair it under warranty? What is the agreement?
They aren't obliged to refund you the money, is what I would think. But they may have warranty to repair it.FTFD... i drive a slow 1968 41c381
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03-30-2016 09:09 AM #7Senior Member
- Join Date
- Mar 2008
- Posts
- 487
Re: GalleyMaid horrible customer service
Our experience with GM was completely opposite!! We delivered our pump too them and they did a re_build while we waited. They were very accommodating and did a great job and I was very surprised (and pleased) with the price. This was a few years ago but my pump has continued in service without interruption.