I think it is just as important to pass along great service experiences as well as the bad.

I had let my thruster battery bank run low before recently replacing it. After installing two new 8D's, the thruster wouldn't work. I called FBT this morning about getting it serviced. I was handed to David Race (sp?) in tech support, who proceeded to patiently and clearly walk me through trouble shooting and fixing the issue myself, while I carried out the work. Turns out low voltage from the old bank had caused the solenoids to jam a little. After giving them a little "prostate exam" they now work fine. My thruster, an older "Bow Prop" model, came with the boat when I bought it, so is well out of warranty.

This is the kind of service enlightened companies provide. Will Vetus/FBT become a vendor of choice for me from now on? Absolutely. Will I tell this story multiple times? Of course.