For over four decades, Hatteras’ reputation of providing superior products with unmatched customer service has been a trademark of the company that has led the industry. In an effort to continue to provide Hatteras owners with the service and sourcing of replacement parts, which has become part of the Hatteras tradition, the company has announced a strategic partnership with Sam’s Marine International, Inc. to supply parts for the “vintage” Hatteras.
Sam’s Marine International, located in Ramseur, North Carolina was the brainchild of it’s principal, Steve McPherson, who worked in the Hatteras parts and service department for over twenty-seven years. “I’ve worked with Hatteras customers to help maintain their boats and supply the right replacement parts almost all my life”, says Steve. “By having us concentrate on the older Hatteras product, it gives the manufacturer an added dimension and lets them focus more on current models”.
“We are excited about our relationship with Sam’s Marine”, stated Chuck Cameron, Hatteras’ Assistant Director of Service. “The knowledge and experience that Steve brings to this partnership allows us to maintain a concentrated effort on parts availability for our vintage yachts. Steve will focus his efforts on parts and the factory service team will continue to answer all customer service questions regarding these yachts. Parts, as well as customer service, for current production models will continue to be handled by our in house team”.
To strengthen this effort even further, Hatteras recently formed an alliance with a small boat manufacturer to provide Sam’s Marine with most small fiberglass parts, abs plastic parts and molded flybridge windshields.
Sam’s Marine maintains over 8,000 square feet in warehouse space with the ability to ship factory authorized replacement components to Hatteras owners worldwide.